Laboratory
How Precision Diagnostics Reduced Errors and Accelerated Results
[ CLIENT ]
Precision Diagnostics
[ TIMELINE ]
6 Weeks
[ RESULTS ]
250
Hours Saved per Month
95%
Reduction in Data Errors
15%
Faster Turnaround Time
[ CHALLENGE ]
Precision Diagnostics was experiencing a bottleneck in its operational workflows. With an ever-increasing volume of test orders, the lab's manual data entry and specimen tracking processes were becoming a significant source of human error. The team was spending valuable time on tedious administrative tasks and fielding phone calls from referring providers, which was a major drain on resources and a risk to the lab's accuracy and reputation.
The Lab's Operational Bottleneck
Excessive time spent on manual test order data entry.
Communication bottleneck with referring physicians and clinics.
High risk of human error in specimen tracking and data validation.
Growing administrative costs and delayed reporting.
[ SOLUTION ]
Rampways designed a bespoke automation solution tailored to the lab's needs. We implemented a suite of AI-driven tools that seamlessly integrated with their existing Laboratory Information System (LIS). The solution focused on automating the entire lab-to-provider workflow, from the moment a test order was received to the final report delivery.
A Bespoke Automation Solution
Automated Lab Order Intake: Paper and manual fax orders were replaced with a digital system that automatically collected patient information and test requests.
AI Provider Support: An AI-powered system was deployed to handle all incoming provider calls, answering questions about test status and providing real-time updates.
Automated Reporting: We built a workflow to automatically generate and securely deliver test results to referring providers, drastically reducing manual reporting time.
