Primary Care Practice
How E-End Family Clinic Boosted Efficiency and Staff Morale
[ CLIENT ]
E-End Family Clinic
[ TIMELINE ]
4 Weeks
[ RESULTS ]
215
Hours Saved per Month
31%
Reduction in Claim Denials
15%
Increased Patient Capacity
[ CHALLENGE ]
E-End Family Clinic was a bustling primary care practice, but its growth was being stifled by its own success. The team, including physicians and administrative staff, was drowning in a sea of paperwork and repetitive tasks. Manual data entry for new patient intake was causing long wait times and frequent human errors, while the constant flood of phone calls was overwhelming the front office team.
The Admin Bottleneck
Excessive time spent on manual patient intake and data validation.
High rates of human error in clinical documentation and billing.
Limited capacity to accept new patients due to administrative bottlenecks.
Rising staff burnout and low morale.
[ SOLUTION ]
Rampways designed a bespoke automation solution tailored to the clinic's specific needs. We implemented a suite of AI-driven tools that integrated seamlessly with their existing EHR and practice management software. The solution focused on automating the most time-consuming workflows, from the first patient interaction to the final billing cycle.
A Bespoke Automation Solution
Automated Patient Intake: Paper forms were replaced with an online system that automatically collected patient information and synced it directly to their EHR.
AI Receptionist: An AI-powered voice assistant was deployed to handle all incoming calls, booking appointments, and answering FAQs 24/7.
Billing Automation: We built a workflow to automatically verify patient insurance and scrub claims for errors before submission, drastically reducing denials.
